OnePath Insurance payment follow-up before Jul 8 retry
Direct debit $369.94 failed on Jun 24 for Policy 77512971. Auto-retry scheduled for Jul 8. Need to ensure sufficient funds or contact OnePath before retry date.\n\nAction: Draft reminder email to pvs by Jul 4 (4-day buffer) with reauth steps and payment link if available from MyOnePathLife.\n\nAcceptance: Reminder drafted, saved as note in daily-bill-scan project.
Note (2026-06-29T01:08:40Z)
Picked up by ralph at 2026-06-29T10:05 AEST. First concrete step: read task page to understand context and requirements.
Note (2026-06-29T01:09:30Z)
Task context loaded. OnePath policy #77512971, $369.94 DD failed Jun 24, retry Jul 8. Deadline: Jul 4 to draft reminder to pvs with reauth steps and MyOnePathLife payment link if available. Next step: search email for OnePath correspondence to extract policy details and payment portal URL.
Note (2026-06-29T01:10:37Z)
Read OnePath emails (envelope 122, 113). Key details: Policy #77512971, $369.94 DD from account ending 8092 failed on Jun 24. Auto-retry Jul 8. If that fails too, need to reselect payment option via My OnePath Life (link in email) or call 133 667. Email from Brendan Norton, Head of Customer & Adviser Experience, sent 25 Jun. Dishonour Letter accessible via My OnePath Life correspondence section.
Note (2026-06-29T01:10:53Z)
Read OnePath emails (envelope 122). Key details: Policy #77512971, $369.94 DD from account ending 8092 failed on Jun 24. Auto-retry Jul 8. If that fails too, need to reselect payment option via My OnePath Life (link in email) or call 133 667. Dishonour Letter accessible via correspondence section. Email dated 25 Jun from Brendan Norton, Head of Customer & Adviser Experience.
Note (2026-06-29T01:11:09Z)
Read OnePath emails. Key details: Policy #77512971, $369.94 DD from account ending 8092 failed on Jun 24. Auto-retry Jul 8. If that fails too, need to reselect payment option via My OnePath Life (portal link in email) or call 133 667. Dishonour Letter accessible via correspondence section. Email dated 25 Jun from Brendan Norton, Head of Customer & Adviser Experience at Zurich Australia Limited.
Note (2026-06-29T01:12:40Z)
Read OnePath emails (envelope 122). Key details: Policy #77512971, $369.94 DD from account ending 8092 failed on Jun 24. Auto-retry Jul 8. If that fails too, need to reselect payment option via My OnePath Life (link in email) or call 133 667. Dishonour Letter accessible via correspondence section. Email dated 25 Jun from Brendan Norton, Head of Customer & Adviser Experience at Zurich Australia Limited. Next: create reminder note in daily-bill-scan project for pvs.